Last Updated: 19 August 2026
Ololo Handmade Furniture respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us or purchasing our products.
This Privacy Policy explains what information we may collect, how we use it and the choices available to you.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
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Your name;
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Email address;
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Telephone or mobile number;
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Delivery address;
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Billing or order information;
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Furniture specifications and customisation requirements;
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Messages or enquiries you send to us;
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Information you provide when requesting a quotation;
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Information relating to your orders; and
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Technical information about how you use our website.
We only request information that is reasonably necessary for the relevant purpose.
2. How We Use Your Information
We may use your information to:
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Process and fulfil orders;
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Respond to enquiries;
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Prepare quotations;
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Communicate with you regarding your order;
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Arrange delivery;
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Provide customer support;
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Manage custom furniture requests;
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Improve our products and services;
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Improve the functionality and experience of our website;
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Maintain website security; and
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Comply with applicable legal and regulatory requirements.
3. Communications
If you contact Ololo Handmade Furniture, we may use the contact information you provide to respond to your enquiry or communicate with you regarding an existing or potential order.
We will not use your information for unrelated marketing purposes without an appropriate legal basis or, where required, your consent.
4. Cookies & Website Technologies
Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the website and improve the user experience.
Cookies may collect information such as browser type, pages visited, approximate usage patterns and other technical information.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Payment Information
Where payments are processed through third-party payment providers, payment information may be handled directly by those providers.
Ololo Handmade Furniture does not need to store your complete payment card details in order to process your order.
Third-party payment providers may have their own privacy policies and terms governing how payment information is processed.
6. Sharing Your Information
We may share relevant information with trusted third parties where reasonably necessary to provide our services.
These may include:
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Delivery and logistics providers;
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Payment service providers;
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Website hosting and technology providers;
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Professional service providers;
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Service providers assisting with website operation; and
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Government or regulatory authorities where required by law.
We do not sell your personal information to third parties.
7. Data Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or electronic transmission can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and meeting legal or regulatory obligations.
When information is no longer required, we may securely delete or anonymise it where appropriate.
9. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
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Request access to personal information we hold about you;
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Request correction of inaccurate information;
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Request deletion of information where legally applicable;
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Object to or restrict certain processing;
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Withdraw consent where processing is based on consent; and
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Raise a complaint regarding how your information is handled.
Requests should be made using the contact details provided below.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent or authorisation.
If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
11. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms or other services.
We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their respective privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
The updated policy will be published on this website with a revised “Last Updated” date.
13. Applicable Law
This Privacy Policy is intended to operate in accordance with applicable privacy and data protection laws of Kenya.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Ololo Handmade Furniture
Nairobi, Kenya
Website: ololofurniture.cchora.com